Continuous improvement as a corporate philosophy
Since the introduction of the quality and environmental management system (EMS) in 1996, RIGK has continuously worked to optimise its processes. The implemented quality (QM) and environmental management (EM) systems continue to successfully pass re-certification, confirming RIGK’s commitment to a quality- and environment-oriented way of working, supported by a certified management system.
Konstantin Humm, responsible for environmental management at RIGK, on the re-certification:
“Our focus is on continuously optimising our processes while adhering to the highest environmental standards. In doing so, we create a solid foundation for sustainable quality and customer satisfaction.”
Quality as the foundation of customer satisfaction
RIGK is committed to continuously improving its environmental and quality-related processes. This is evident not only in compliance with international standards but also in the ongoing development of internal procedures and external services. One example is the costumer portal introduced in 2023, which allows clients to manage their quantity reports efficiently and digitally. Such measures to simplify customer processes, ensure quality, and increase transparency are crucial for customer satisfaction, which is a top priority at RIGK.
Forward-looking quality assurance
The successful re-certification marks another milestone for RIGK and demonstrates the company's unwavering commitment to quality and customer satisfaction. Looking ahead, RIGK plans to further improve its systems and integrate new technologies to continuously optimise customer service.
The newly acquired certificate can be found on our website.
Further information:
Konstantin Humm
Umweltmanagement
+49 611 308600-91
humm(at)rigk.de
